The simple fact is that CSM simply cannot perform as a stakeholder if CCP will not let us. The question now is whether their top level decision makers can step out of their ivory towers, acknowledge the validity of the emotional link we share with EVE and accept that it is time to put their paying customers at the center of the development equation. I feel this is critical if the company, the brand, the IP, and the game are to succeed in sustainable ways.
The ball is in CCP’s court. I think we’ve made it abundantly clear that CSM5 intends to return every half-hearted serve, every sloppy backhand, every uninspired lob with unparalleled intensity for point-set-match.” —Life in Low Sec: CSM June 2010 Summit Retrospective